Answers to common questions about CareMyPlant — shopping, care plans, Plant Doctor, weather alerts, and gardener visits.
CareMyPlant is an AI-powered plant care platform for Indian homes. You can shop plants and supplies, track your garden with care reminders, get weather-aware alerts, diagnose plant issues with Plant Doctor, and book verified gardeners — on the web and in our mobile app.
You can browse the shop and create an account without a plan. An active care subscription unlocks My Garden features such as care tasks, weather-aware alerts for your plants, and AI Plant Doctor. Gardener visits may be included with Premium or booked separately.
Yes. CareMyPlant is available on Android and iOS alongside the website, so you can manage your garden, shop, diagnose plants, and book visits from your phone.
Plans renew monthly. You can upgrade, renew, or let a plan expire from your account. Features stay available while your subscription is active.
Access to subscription-gated features (such as Plant Doctor and care tasks for your registered plants) ends when the plan expires. Your account, order history, and garden records remain so you can renew anytime.
Yes. You can upgrade from your account; the plan change applies after payment is confirmed.
Upload a clear photo of the affected plant (leaves, stem, or overall plant). Our AI analyzes health, matches likely diseases or issues from our plant knowledge base, and returns a health score with care tips and product suggestions.
Yes. Plant Doctor requires an active care subscription.
No. It is a fast first opinion for common issues. For hands-on treatment, pruning, or a full balcony check-up, book a verified gardener visit.
My Garden is where you register plants you own (bought from us or elsewhere), see upcoming care tasks, mark tasks complete or skipped, and review weather context for each plant.
We sync local forecasts for your plant locations and generate alerts when conditions (such as heavy rain or extreme heat) may affect care. Alerts can appear in-app and via push notifications when enabled.
Plants, pots and planters, potting mix and soil, garden tools, fertilizers, and related supplies curated for home and balcony gardens.
Online checkout is powered by Razorpay (UPI, cards, and other methods Razorpay supports). Cash on delivery (COD) is available for eligible shop orders. Subscription and gardener visit payments are completed online.
Cart and checkout show pricing with India GST (CGST/SGST or IGST as applicable) based on your delivery address.
You can request cancellation from your account while the order is still eligible. Paid online orders that are cancelled may be refunded according to our refund flow; COD orders that are cancelled are not charged.
Browse available gardeners, review the booking quote, and confirm your visit. Premium Care includes one home visit per billing period. Additional or non-subscriber visits can be booked as paid standalone visits (typically ₹499, subject to current platform pricing).
A verified horticulturist comes to your address for plant check-ups, care guidance, or balcony help as booked. You can track visit status from your account and share feedback after completion.
Yes, while the visit is still cancellable. Paid visits that are cancelled may be refunded according to our payment and refund rules.
Email support@caremyplant.com or open a support ticket from your account. Premium subscribers receive priority support.
See our Privacy Policy for how we handle account, order, plant photo, and device data.
